The underlaying issue has been identified and a fix has been implemented on production to address the underlaying issue. This fix will be applied to client devices when they are next rebooted.
There will still be some disruption as the fix is deployed as the servers handle the load in processing requests from the endpoints. Our team has increased the server capacity to help address this and are monitoring the situation to ensure that the issues resolve as the server load returns to normal.
An issue was identified and resolved that could have caused intermittent access to the Deep Freeze Cloud Console and temporary disablement of endpoint services (including Deep Freeze, Anti-Virus, Anti-Executable, and WINSelect) on devices that were rebooted or had automated maintenance windows on Thursday or Friday.
Customers are advised to review device status in the Deep Freeze Cloud Console → Computers page, re-enable any affected services, and note that a reboot may be required (for example, Deep Freeze devices should receive a Reboot Frozen command). The root cause was a licensing service issue that has now been fully resolved in production.
Customers whose instances were affected were notified by email.
Update January 16, 2025
At this time the undelaying issue appears to be resolved and the customer facing disruption has been addressed. Our team is continuing to monitor systems to ensure that the problem remains resolved and to address any lingering issues that remain after the disruption. If you are a customer who is seeing any behaviors that are not expected please reach out and let the support team know if you do not have a ticket open already.
We thank our customers for their patience while this issue was being investigated and addressed.