In some cases, Faronics may request that you configure your computer to produce a full memory dump. In order to do so follow the instructions below;
- Right-Click on the start menu and select the System option. 
- In the About window that is shown scroll down and select "Advanced System Settings".
 
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3.In the System Properties window click on the Settings button under Startup and Recovery.
- 4.In the Startup and Recovery dialog select the option for a Complete Memory Dump.
- 5. Reboot the computer.