Knowledgebase
The Bloomberg Professional service stores a number of values in the
system registry that need to be retained between reboots in order for
the software to function properly. The associated keys are located in
HKLMSOFTWAREBloomberg L.P and can be mapped ...
Problem: After installing Deep Freeze Mac on a OSX system protected by
FileValut the computer will no longer boot. The same behaviour can
occur if File Vault is enabled after installing Deep Freeze.
This occurs due to changes in how File Vault works in O...
Faronics Core 3.2 or higher allows you to manage Deep Freeze Enterprise 7.0 or higher on remote workstations.
By using Faronics Core, you will be able to perform key Deep Freeze functionality such as installation, uninstallation, and upgrade of Deep F...
Update from the Enterprise Console
Prior to moving or decommissioning the original Deep Freeze Enterprise Console open your existing workstation installation file or configuration file (to maintain your configuration settings)and update the Mis...
Provided that you are running a recent version of Deep Freeze newer
than 6.3 the update procedure is as listed below. If you are running
an older version of Deep Freeze, or are running Deep Freeze
Professional please contact the support team for assist...
The reasons the Deep Freeze Administrator prompts for a One Time
Password are:
Reason 1
Something has changed on the computer and Deep Freeze has noticed a
change. It could be hardware or software but it has affected Deep
Freeze and for security reason...
SUMMARY
Clients running Deep Freeze for MAC mysteriously drop off the domain
after a set interval. This is caused by the Secure Channel Password
expiring, and the machine is unable to authenticate to the domain. By
default, this password does not ex...
Faronics products are designed to be deployed using their own native
tools. We do provide a set of options that can push an install to
workstations using 3rd party tools. Any tool that can run commands
remotely on a workstation is capable of deploying ...
It is possible to generate a limited console that does not have the
full feature set of the Enterprise Console using the Console
Customizer that ships with Deep Freeze Enterprise. The Console
Customizer lets you specify which features and commands you ...
To Change your Windows Maintenance Period you need to first open the
Deep Freeze Administrator.
In the Deep Freeze Configuration Administrator (DFAdmin.exe) click
OPEN & locate your workstation installation file (DFwks.exe) or your
configuration file (D...
To find workstations reporting to Faronics Core that do not have a
specific product installed a user defined filter will need to be
created.
* Right click on your user defined group and select _Add/Edit
Dynamic Filter_.
* In the Dynamic Filter di...
A major concern for all systems administrators is maintaining the
security of their computers. With new exploits and vulnerabilities
being found all the time a proper patch management strategy is
critical to ensure the health and security of workstatio...
Deep Freeze does not differentiate between user data, application data, or a virus infecting the system. While this provides a very robust method of protecting the integrity of the computer, specific files and folders cannot be exempted from the actio...
Faronics Recommends configuring 3rd party antivirus software to
update during a maintenance window configured within Deep Freeze so
that antivirus updates can be applied to the system periodically.
Faronics Antivirus provides the option to allow ant...
Users in Deep Freeze Mac can be moved to a Thawed location to allow
users to save data in the users home folder. This process can be done
through the Deep Freeze Mac product directly and does not require any
3rd party tools.
To move the users home f...
Profiles and folder data on a Windows workstation can be retained
even with Deep Freeze installed when redirected onto a Thawed area.
To retain data, you will first need to ensure that you have a
location that is not protected by Deep Freeze where t...
In computer labs where users may log onto any workstation using
personalized local profiles, installing Deep Freeze may cause
difficulties as changes, including newly created profiles, are removed
when Deep Freeze is in an enabled state and the worksta...
Deep Freeze normally would prevent updates from being retained, but
we now provide a way to setup the program so updates can be downloaded
and saved even while frozen. All it takes is six easy steps.
1. Use the Deep Freeze administrator to setup you...
If workstaitons are not performing Windows Updates when expected the
first thing to ensure is that workstations are powered up and in a
Frozen state prior to hte start of the maintinance window. If
workstations are not online or are in a Thawed state t...
Our Technical Support Team is unable to extract the Customization Code, however you can do some work to try to determine what it was set to, if you might know what it was. IF you have no clue and don't think you can guess it then you will want to go righ...
If problems are found with getting updates applied to a workstation
the following steps may help resolve the problem.
STEP 1 - CHECK TO MAKE SURE THE WORKSTATION WAS ONLINE.
If workstations are powered down, or in a sleep state, they may not
wake...
Disable Deep Freeze before uninstalling it.
To disable Deep Freeze:
Hold down the shift key and double-click the Deep Freeze icon. Alternatively, you can press CTRL+ALT+SHIFT+F6.
Enter your password and click OK.
If you have not yet entered a passw...
Provided that you are running a recent version of Deep Freeze newer
than 6.3 the update procedure is as listed below. If you are running
an older version of Deep Freeze, or are running Deep Freeze
Professional please contact the support team for assistanc...
Deep Freeze must be disabled for updates to be permanently applied.
This can be performed in many ways depending on what tools are used to
manage the workstations. For Deep Freeze Standard, workstations must
be Thawed manually before installing Windows...
Release 3.31 of the Faronics Core introduced the Change Ownership
action. This action allows the user of Server A to give away a
Workstation it is currently managing to Server B.
When the user of Server A goes to Change Ownership of the
Workstation,...
This problem generally occurs on workstations running an nVidia nForce based motherboard chipset. nForce IDE drivers report the characteristics of devices attached to the IDE controllers in a certain way that prevents Deep Freeze from functioning properly...
There are no backdoor passwords to Deep Freeze. Faronics cannot recover lost, forgotten, changed, or otherwise misplaced passwords or Customization Codes.
For Deep Freeze Enterprise:
Using our unique One Time Password system, Deep Freeze Enterprise Admini...
Overview
In some cases when administrators send the command to removeAllThwspace from a computer running Deep Freeze Mac it is possible for the ThawSpaces to be removed but still remain listed in the DFXControl application.
Cause
When a user is...
Overview
In Deep Freeze Mac, it is possible to enable the "Restart instead of Log Out" switch which will allow the Mac to automatically restart when you log out of your account when Deep Freeze is enabled. However, if the log out delay takes an exte...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workstati...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
When you Move or have significant hardware or OS changes the Deep Freeze Console / Configuration Administrator you have to Authorize Using a One Time Password OTP Token to get into Deep Freeze Console / Configuration Administrator. If you don't hav...
Deep Freeze is compatible with nearly all hardware and software available on the market today. The product is tested extensively to ensure that no issues are found during day to day use. A list of known hardware and software issues are listed below. If yo...
Deep Freeze is a software application that removes any changes made to a protected computer upon reboot. The details about the internal working of Deep Freeze cannot be shared. Faronics has successfully applied the concept to Windows, Mac OS X, and Linux ...
Faronics Core is a management platform designed to provide administrators the ability to control their Faronics products from a single interface. It saves administrators effort and time in deploying Faronics products to thousands of workstations regardles...
The Customization Code is a unique key provided by the customer. It makes every installation of the software unique and prevents a rogue user from taking control of the workstations running Deep Freeze using their own copy of administrative tools. A works...
Faronics Antivirus requires Deep Freeze 7.x or higher to be
installed. Workstations running older versions of Deep Freeze must
first be updated to the latest version before the Core Agent or the
Antivirus Agent can be installed.
This occurs due to a security feature of Deep Freeze. If the Deep Freeze Enterprise Console detects that it has been moved to a new computer, it will re-request authorization to run. This is to prevent a rogue Enterprise Console from taking control of you...
Below are some common reasons why workstations may fail to appear in
the Deep Freeze Enterprise Console.
* The Deep Freeze Seed or Workstation Installation programs are not
installed on the client workstation. Deep Freeze Enterprise will not
displ...
Hibernation is disabled by Deep Freeze as hibernate will not work
correctly with Deep Freeze installed. A hibernation state is a state
where the current state of the workstation is saved to the hard disk
drive and the computer is powered off. If this w...
On workstations running Vista and Windows 7 workstations will show a
warning in the event viewer with the following message:
_The DF5Serv service is marked as an interactive service. However,
the system is configured to not allow interactive service...
License keys for Faronics Products are specific to the version of the software that is being installed and will only function for the release that they where generated for and any previous release.
For example, a license key for Deep Freeze 7.2 will work ...
This type of issue usually occurs when the computer attempts to
hibernate. Hibernation writes the system state to the disk and then
shuts the computer off, and because Deep Freeze would wipe out the
Hibernation file when the power was cycled you could ...
In versions of Deep Freeze prior to 7.21 systems could lock up at
boot time if the system was configured with a RAMDisk. This issue was
resolved in Deep Freeze 7.21, customers running earlier versions
should update to 7.21 or higher to resolve this iss...