Knowledgebase
The Bloomberg Professional service stores a number of values in the
system registry that need to be retained between reboots in order for
the software to function properly. The associated keys are located in
HKLMSOFTWAREBloomberg L.P and can be mapped ...
Faronics provides toll free technical support via phone at the following numbers;
Telephone (USA/Canada): 1-800-943-6422 x 1
Telephone (International): +1-604-637-3333 x 1
Support can be reached via email to;
support@faronics.com
Additionally FAQ's an...
WINSelect supports the 32- and 64-bit editions of the following
operating systems;
* Windows XP SP3
* Windows Vista
* Windows 7
SYMPTOM You may receive a 'another product is using the core
agent' error, even though all other Faronics Products have been
uninstalled. SOLUTION
* Kill any handles accessing 'S:' or 'fss0.dsk' using process
explorer
* Check registry u...
Problem: After installing Deep Freeze Mac on a OSX system protected by
FileValut the computer will no longer boot. The same behaviour can
occur if File Vault is enabled after installing Deep Freeze.
This occurs due to changes in how File Vault works in O...
If a student single clicks on the system tray icon, a pop up will
appear which reads, "Click here if you have a question for the
Teacher". If the student clicks on that message a chat dialog will
appear that the student may enter their question into, t...
Yes you can, in the thumbnail view, this option shows an icon in the
upper right hand corner that represents the Web site the student
visited last.
Yes, the console can display a selected student’s screen on the teacher’s machine in a full screen mode. The teacher cannot control the machine, only observe and cannot view multiple student’s screens when the one screen is enlarged.
Power Save provides the ability to override the Windows operating system power options to avoid conflicting power policies. This option if useful for environments in which centralized control of workstation energy management is desired.
Power Save Mac req...
At this time Faronics Anti-Virus does not support systems running Mac OS X, but support for this platform is being investigated and may be implemented in a future version.
Faronics products are designed to be deployed using their own native
tools. We do provide a set of options that can push an install to
workstations using 3rd party tools. Any tool that can run commands
remotely on a workstation is capable of deploying ...
Faronics has a number of methods to recieve customer files. If the files are small enough, and are not something that would be considered 'hazardous' such as a malware sample the files can be emailed to the support team or attached to a ticket in the supp...
To find workstations reporting to Faronics Core that do not have a
specific product installed a user defined filter will need to be
created.
* Right click on your user defined group and select _Add/Edit
Dynamic Filter_.
* In the Dynamic Filter di...
Faronics reccomends the use of the Anti-Executable maintinance mode to perform windows updates on client workstations. This allows for any changes to the applications installed on the system to be immediately reflected in the whitelist when the updates ar...
A major concern for all systems administrators is maintaining the
security of their computers. With new exploits and vulnerabilities
being found all the time a proper patch management strategy is
critical to ensure the health and security of workstatio...
One or more methods can be employed to enable/disable (Freeze/Thaw) Deep Freeze depending on the version being used.
A) Locally at the workstation (Deep Freeze Standard and Enterprise):
The following steps can be used to disable (Thaw) Deep Freeze:
Hold ...
Users in Deep Freeze Mac can be moved to a Thawed location to allow
users to save data in the users home folder. This process can be done
through the Deep Freeze Mac product directly and does not require any
3rd party tools.
To move the users home f...
Profiles and folder data on a Windows workstation can be retained
even with Deep Freeze installed when redirected onto a Thawed area.
To retain data, you will first need to ensure that you have a
location that is not protected by Deep Freeze where t...
In computer labs where users may log onto any workstation using
personalized local profiles, installing Deep Freeze may cause
difficulties as changes, including newly created profiles, are removed
when Deep Freeze is in an enabled state and the worksta...
Deep Freeze normally would prevent updates from being retained, but
we now provide a way to setup the program so updates can be downloaded
and saved even while frozen. All it takes is six easy steps.
1. Use the Deep Freeze administrator to setup you...
If problems are found with getting updates applied to a workstation
the following steps may help resolve the problem.
STEP 1 - CHECK TO MAKE SURE THE WORKSTATION WAS ONLINE.
If workstations are powered down, or in a sleep state, they may not
wake...
Provided that you are running a recent version of Deep Freeze newer
than 6.3 the update procedure is as listed below. If you are running
an older version of Deep Freeze, or are running Deep Freeze
Professional please contact the support team for assistanc...
The process varies depending on what edition of Deep Freeze is installed.
Deep Freeze Standard:
Enter a valid License Key into the Status tab:
Press CTRL-ALT-SHIFT-F6 to open the login window.
Enter your password and click OK.
On the Status tab click on ...
The Faronics Core Console can be used to detect workstations which do
not have the Faronics Core Agent installed and are marked as
unmanaged.
If your management system and your clients are connected to a domain,
the 'LDAP Connection' option can be use...
Release 3.31 of the Faronics Core introduced the Change Ownership
action. This action allows the user of Server A to give away a
Workstation it is currently managing to Server B.
When the user of Server A goes to Change Ownership of the
Workstation,...
There are no backdoor passwords to Anti-Executable. For further
information please submit a ticket via the support portal or via email
to support@faronics.com.
Anti-Executable Enterprise is controlled centrally from Faronics Core Console. This console can be used to protect, unprotect, update, and view your Anti-Executable installed workstations. More detail on Faronics Core Console can be found in the users gui...
The first step to troubleshooting any issue is to define the behavior that the computer is showing when it attempts to go to sleep.
Does the computer only show this problem when the system is out to sleep with Power Save?
If so then the fo...
OVERVIEW
This document will detail the recommended practice for configuring
Faronics Data Igloo to redirect changes made by Windows wireless
network settings.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workstations
from ...
Symptom
If a Database has been modified, restored, or moved, the service broker is disabled. The following error may get logged in the event logs:
[DataStor] ERROR: Exception: Failed to start Service Broker. The SQL Server Service...
Windows Multipoint Server does not provide a unique identifier for
each station that it communicates with, as such the classroom layout
feature of Faronics Insight does not work with Windows Multipoint
Server.
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect
...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workstati...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
When upgrading Faronics Core agent vai GPO you may encounter an error
where the installation fails with a status of "User Canceled
Installation" shown in the event logs. This occurs when a password is
set on the install of the Faronics Core Agent and t...
When you Move or have significant hardware or OS changes the Deep Freeze Console / Configuration Administrator you have to Authorize Using a One Time Password OTP Token to get into Deep Freeze Console / Configuration Administrator. If you don't hav...
Faronics Core is supported on the following operating systems: • 32- or 64-bit editions of Windows XP SP3, Windows Vista and Windows 7 • 32- or 64-bit editions of Windows Server 2003 and Windows Server 2008 The console also requires Micro...
If the workstation is running a firewall package, the appropriate exceptions to allow remote administration of the computer and file and printer sharing has to be enabled. For a Windows firewall, follow the instructions provided here.
On a Win...
Faronics Insight makes use of a number of static and dynamic ports;
* Static Ports - 796, 1053
* Dynamic Ports - 41952 to 65535
Both the static ports and dynamic ports will need to be open to
accept traffic from workstations running the Teacher...
Faronics Core is a management platform designed to provide administrators the ability to control their Faronics products from a single interface. It saves administrators effort and time in deploying Faronics products to thousands of workstations regardles...
A Managed workstation is a computer that has the Faronics Core Agent installed and is reporting its status to the Faronics Core database and can be controlled by the Faronics Core Console. A Discovered workstation is a computer that is either detecte...
250 computers. If you have more than 250 computers, you can assign the
rest of the computers to a different channel using another console
which will listen on that same new channel.
The following ports are used by Faronics Core:
* 7751 (TCP/UDP) -- This port is on the workstation and is used to
receive commands from the Faronics Core Server. The Ping command is
enabled on this port.
* 7752 (TCP/UDP) -- This port is on the Fa...
In most cases Faronics Core can be installed with little effort by systems administrators, however there are some concerns that may need to be addressed in customer environments.
Firewalls
If a firewall exists between the workstations and the Core Server ...
Faronics supports the use of Insight on systems running nComputing
hardware with the following versions of the vSpace client software on
an officially supported operating system:
L-SERIES HARDWARE
X-SERIES HARDWARE
U-SERIES M-SERIES
V...
Faronics Anti-Virus supports Deep Freeze Enterprise 7.0 and later.
Power Save provides the option to "Resume from Standby Password
Challenge" that will require the user to enter their Windows password
when the computer resumes from Standby or Hibernate. If the user is
not being logged off when the machine goes into Stand...
In some editions of the Insight users guide the instructions for
setting up the AD Secure mode incorrectly state two different possible
names for the Insight Teachers domain user group. The correct name for
the domain user group is:
"Insight Teacher...
When WINSelect is configured to block hotkeys, specifically the
WINDOWS-L key combination, the ability of the workstation to enter
into a locked state will be disabled. This will show with the
following behaviours;
* Workstations will not prompt fo...
Below are some common reasons why workstations may fail to appear in
the Deep Freeze Enterprise Console.
* The Deep Freeze Seed or Workstation Installation programs are not
installed on the client workstation. Deep Freeze Enterprise will not
displ...
The normal sequence of events when a workstation is moved to a new
console is as follows;
* The workstation status on the new console is set to "Joining from
other console"
* The workstation status on the old console is set to "Left for new
conso...
License keys for Faronics Products are specific to the version of the software that is being installed and will only function for the release that they where generated for and any previous release.
For example, a license key for Deep Freeze 7.2 will work ...
Please ensure that either a wireless card or internet cable is
attached and set up properly to your Vernier LabQuest device. If you
are not connected to your labs computer network then there is no way
for the Insight Teacher console to locate and interact...
In versions of Deep Freeze prior to 7.21 systems could lock up at
boot time if the system was configured with a RAMDisk. This issue was
resolved in Deep Freeze 7.21, customers running earlier versions
should update to 7.21 or higher to resolve this iss...
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