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In Deep Freeze 8.35 and higher a change in behaviours was introduced to better allow for the control of the Windows Update process on protected machines. Due to this change machines running Deep Freeze may see the Windows Update Service and the Background...
This document will detail the suggested best practices for the running of Windows Updates on a workstation protected by Deep Freeze Enterprise. Deep Freeze Standard does not include the options needed to automate the Windows Update process unless used in ...
WHAT’S ALL THE FUSS ABOUT? After a 12 year run, Microsoft is discontinuing support for Windows XP [http://windows.microsoft.com/en-IN/windows/end-support-help], and this has a lot of people worried since Windows XP is still a widely deployed operating sy...
Faronics provides toll free technical support via phone at the following numbers; * Telephone (USA/Canada): 1-800-943-6422 x 1 * Telephone (International): +1-604-637-3333 x 1 Support can be reached via email to; * support@faronics.com Additio...
Faronics has noted a behavior in the current version of Faronics Antivirus (4.x) that can result in the log files filling up the disk space allocated for the storage of Antivirus Definition updates on client machines. When this occurs, the system may be...
PROBLEM After installing Deep Freeze the Windows Store cannot be accessed to download updated applications. CAUSE After installing Deep Freeze the Windows Update service is suppressed to prevent the install of updates and other changes while Deep Fre...
In some instances customers have reported issues with the Insight 8.0 release that manifest as crashes in the Teacher Console when attempting to interact with the Student workstations. These crashes commonly occur when trying to show the student or teache...
Currently at this time WINSelect does not support the Microsoft Edge browser. * Control of the browser including, but not limited to, network control and the ability to restrict access to portions of the application itself are not currently able to be ...
OVERVIEW Customers running Anti-Executable Enterprise or WINSelect Enterprise on Windows 10 may experience issues with using the keyboard or mouse on the client workstations after upgrading to the Windows 10 Anniversary Edition (Build 1607). WORKAROUND...
In testing Faronics has found that the installation of the Anniversary Update on machines running Anti-Executable can result in a workstations being unable to be accessed once the upgrade process is complete. The upgrade process results in a number of k...
_YOU MUST FOLLOW THIS INSTRUCTION SET FOR DEEPFREEZE TO NOT CREATE CLONES IN YOUR AVAST FOR BUSINESS PORTAL._ You will need a thawed space, approximately 5GB (it can be smaller, but 5GB is a safe size). You will need a program called Data Igloo from F...
Deep Freeze 8.31 made several enhancements to license activation to curb piracy and over-deployment issues. Moving forward, the workstation must connect either via the local console or directly to the Faronics Activation server to authenticate the license...
OVERVIEW This document will detail guidelines for configuring Microsoft's BgInfo to display Deep Freeze client information. INTRODUCTION Deep Freeze provides administrators with a solution to protect endpoints from changes by removing all changes on...
Usage Stats is a component of the Deep Freeze Cloud product suite that can track the use of managed computers and can provide reporting indicating; * What applications are being used, including time, number of users, and number of computers that the a...
OVERVIEW When running Windows 8 users who have configured the operating sytstem to be protected by Deep Freeze may find that the operating system will not allow them to boot an operating system other than the default one. This occurs due to changes in t...
OVERVIEW This document describes design aspects of User Defined Groups filtering enhancement, which was introduced in version 8.20 of Deep Freeze Enterprise Console. INTRODUCTION In Deep Freeze Console versions below 8.20 there was a User Defined Grou...
Below is a table outlining the system requirements for Faronics Core for deployments of specific size ranges. CORE CONSOLE SERVER Deployment Size 0 - 500 2000 -5000 10,000 + Processor P4 2.8 GHZ + Core 2 Duo 2.4 + / Core 2 Quad 2.4 + Du...
The video below contains a brief overview of the Deep Freeze Connector, including how to install the software and how to manage your workstations from the Deep Freeze Cloud.
Overview The whitepaper attached to this KB article details how to configure SCCM and Deep Freeze Enterprise to work in conjunction with each other. The document details: * Creating Collections in SCCM using information provided by Deep Freeze. * ...
OVERVIEW This document provides solutions and recommendations for redirecting Microsoft account user profile with OneDrive on Windows 8.1 using Faronics Data Igloo 2.1. INTRODUCTION Windows 8.1 makes it easier to save and work with files on the OneD...
PROBLEM: On machine with freshly installed or upgraded Windows 8.1 IE 11 does not respect network restrictions setup in Faronics WINSelect. SOLUTION: To make the WINSelect network restriction feature compatible with IE 11 on Windows 8.1 following Wi...
PROBLEM When accessing Deep Freeze cloud a message is shown indicating that a updated version of Internet Explorer should be used to access the site. RESOLUTION This issue will occur if you are accessing Deep Freeze Cloud with Compatibility mo...
OVERVIEW This document details the process of creating a Custom Action in Deep Freeze Enterprise Console using Windows PowerShell scripting technology INTRODUCTION A Deep Freeze Action File is an XML file that allows end users to define additi...
Problem Steps recorder is a utility built into Windows 7 and Windows 8 that allows the user to record the steps they are taking on a workstation when a problem occurs. This allows the user to clearly communicate what steps are being taken to replicate ...
This document describes how to redirect Bitdefender Endpoint Security Antivirus on XP, Vista, Windows 7, Windows 8 workstations using Data Igloo. PROBLEM DESCRIPTION Folder redirection requires a physical relocation of the folder onto Thawed location...
CAUSE There are few reasons why this message could appear: * Workstation had an antivirus program installed on machine and after uninstalling it, components are left behind preventing VBScripts from running. * Vbscript.dll is not registered p...
On the teacher or student machine, you can edit a registry key to specify the IP Subnet to use. 32-Bit Windows HKEY_LOCAL_MACHINE\Software\Insight\IPSubnet HKEY_LOCAL_MACHINE\Software\Insight\IPSubnetMask 64-Bit Windows HKEY_LOCAL_MACHINE\SOFTWARE\Wow64...
OVERVIEW The installation of Microsoft Update KB2840628 results in the Core Server no longer being able to start. DETAILS The recent Microsoft patch KB2840628 has been identified as causing an issue when Faronics Core attempts to access it's d...
Overview Recently Apple has been shipping computers with Core Storage enabled on them, this results in an error being shown when the users attempt to install Deep Freeze Mac on the workstation. Core Storage is shipping enabled by default on many new Mac...
SUMMARY In some cases workstations running Deep Freeze may lose connection to the domain and be unable to logon until re-joined to the domain.  This issue was resolved with the release of Deep Freeze 5.91 and the information below will be appplicable t...
OVERVIEW This document describes Deep Freeze compatibility issues in nComputing environments. PROBLEM DESCRIPTION On some models of nComputing devices Faronics Products such as Deep Freeze may not be able to mount ThawSpaces or StorageSpaces when th...
SUMMARY: When Automatic Login is enabled for a user, and the user is mapped to user ThawSpace, the OS may create user's home folder. PRODUCT: Deep Freeze Mac 5.7 and earlier versions. DESCRIPTION: If Automatic Login is enabled for a specific user and th...
PROBLEM When WINSelect is installed some applications refuse to allow multiple copies to be printed. ISSUE This is a known issue with WINSelect at this time that prevents some applications such as Microsoft Office from being able to print mult...
In some cases administrators may wish to retain the event logs on a Windows computer running Deep Freeze for diagnostic or auditing purposes. On a frozen machine the event logs can be retained by creating a second partition and instructing the operatin...
Full disk encryption utilities are often transparent and generally will work with Deep Freeze without an issue. We do not recommend using file-based encryption utilities as their misconfiguration may restrict a resource which Deep Freeze needs to properl...
In some cases reports run in Anti-Executable 5.1 may show blank data when they are run. This issue occurs in some cases when upgrading from Anti-Executable 5.0. WORKAROUND * Close All Faronics Core Consoles connected to the Faronics Core Server, i...
Insight requires that the licensed version of the software be installed over top of the demo version. * Update the teacher console by installing the licensed version of the software over top of the demo version. * Change the teacher channel to c...
Insight has the same 30 day evaluation limit that other Faronics products do. There are however some features of the product that are limited in the demo version in addition to the 30 day time limit. * The channel for the Insight Demo is limited to...
The Deep Freeze MSI Converter allows the user to convert the Deep Freeze Workstation Install Program (DFWks.exe) executable file into a Windows Installer (.MSI) file format. The Windows Installer executable program that interprets packages and installs...
OVERVIEW This document will detail the recommended practice for configuring Faronics Data Igloo to redirect changes made by Windows wireless network settings. INTRODUCTION Deep Freeze provides administrators with a way to protect workstations from cha...
The following procedure was provided by Bloomberg, for support and assitance in implementing this process please contact Bloomberg support at HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/ [HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/] * Reboot the system Thawed ...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect ...
In some editions of the Insight users guide the instructions for setting up the AD Secure mode incorrectly state two different possible names for the Insight Teachers domain user group. The correct name for the domain user group is: "Insight Teacher...
The Faronics Core Console can be used to detect workstations which do not have the Faronics Core Agent installed and are marked as unmanaged. If your management system and your clients are connected to a domain, the 'LDAP Connection' option can be use...
In computer labs where users may log onto any workstation using personalized local profiles, installing Deep Freeze may cause difficulties as changes, including newly created profiles, are removed when Deep Freeze is in an enabled state and the worksta...
Profiles and folder data on a Windows workstation can be retained even with Deep Freeze installed when redirected onto a Thawed area. To retain data, you will first need to ensure that you have a location that is not protected by Deep Freeze where the u...
Users in Deep Freeze Mac can be moved to a Thawed location to allow users to save data in the users home folder. This process can be done through the Deep Freeze Mac product directly and does not require any 3rd party tools. To move the users home f...
OVERVIEW During a Deep Freeze workstation installation on a Windows system, you may receive a message indicating that Deep Freeze does not support drives which are larger than 2 terabytes. This dialog will prevent the installation of Deep Freeze on ...
When upgrading Faronics Core agent vai GPO you may encounter an error where the installation fails with a status of "User Canceled Installation" shown in the event logs. This occurs when a password is set on the install of the Faronics Core Agent and t...
Faronics products are designed to be deployed using their own native tools. We do provide a set of options that can push an install to workstations using 3rd party tools. Any tool that can run commands remotely on a workstation is capable of deploying Far...
Please ensure that either a wireless card or internet cable is attached and set up properly to your Vernier LabQuest device. If you are not connected to your labs computer network then there is no way for the Insight Teacher console to locate and interact...
Windows Multipoint Server does not provide a unique identifier for each station that it communicates with, as such the classroom layout feature of Faronics Insight does not work with Windows Multipoint Server.
Faronics Insight makes use of a number of static and dynamic ports; * Static Ports - 796, 1053 * Dynamic Ports - 41952 to 65535 Both the static ports and dynamic ports will need to be open to accept traffic from workstations running the Teacher...
Faronics supports the use of Insight on systems running nComputing hardware with the following versions of the vSpace client software on an officially supported operating system: L-SERIES HARDWARE X-SERIES HARDWARE U-SERIES M-SERIES V...
When WINSelect is configured to block hotkeys, specifically the WINDOWS-L key combination, the ability of the workstation to enter into a locked state will be disabled. This will show with the following behaviours; * Workstations will not prompt for p...
Provided that you are running a recent version of Deep Freeze newer than 6.3 the update procedure is as listed below. If you are running an older version of Deep Freeze, or are running Deep Freeze Professional please contact the support team for assistanc...
The following ports are used by Faronics Core: * 7751 (TCP/UDP) -- This port is on the workstation and is used to receive commands from the Faronics Core Server. The Ping command is enabled on this port. * 7752 (TCP/UDP) -- This port is on the Fa...
Release 3.31 of the Faronics Core introduced the Change Ownership action. This action allows the user of Server A to give away a Workstation it is currently managing to Server B. When the user of Server A goes to Change Ownership of the Workstation,...
The normal sequence of events when a workstation is moved to a new console is as follows; * The workstation status on the new console is set to "Joining from other console" * The workstation status on the old console is set to "Left for new conso...
In versions of Deep Freeze prior to 7.21 systems could lock up at boot time if the system was configured with a RAMDisk. This issue was resolved in Deep Freeze 7.21, customers running earlier versions should update to 7.21 or higher to resolve this iss...
Faronics has a number of methods to recieve customer files. If the files are small enough, and are not something that would be considered 'hazardous' such as a malware sample the files can be emailed to the support team or attached to a ticket in the supp...
License keys for Faronics Products are specific to the version of the software that is being installed and will only function for the release that they where generated for and any previous release. For example, a license key for Deep Freeze 7.2 will wor...
When you Move or have significant hardware or OS changes the Deep Freeze Console / Configuration Administrator you have to Authorize Using a One Time Password OTP Token to get into Deep Freeze Console / Configuration Administrator. If you don't have an ...
Below are some common reasons why workstations may fail to appear in the Deep Freeze Enterprise Console. * The Deep Freeze Seed or Workstation Installation programs are not installed on the client workstation. Deep Freeze Enterprise will not displ...
Faronics reccomends the use of the Anti-Executable maintinance mode to perform windows updates on client workstations. This allows for any changes to the applications installed on the system to be immediately reflected in the whitelist when the updates ar...
The first step to troubleshooting any issue is to define the behavior that the computer is showing when it attempts to go to sleep.  Does the computer only show this problem when the system is out to sleep with Power Save? If so then the fo...
SYMPTOM If a Database has been modified, restored, or moved, the service broker is disabled. The following error may get logged in the event logs: [DataStor] ERROR: Exception: Failed to start Service Broker. The SQL Server Service Broker for the curre...
Power Save provides the option to "Resume from Standby Password Challenge" that will require the user to enter their Windows password when the computer resumes from Standby or Hibernate. If the user is not being logged off when the machine goes into Stand...
If a student single clicks on the system tray icon, a pop up will appear which reads, "Click here if you have a question for the Teacher". If the student clicks on that message a chat dialog will appear that the student may enter their question into, t...
Anti-Executable Enterprise is controlled centrally from Faronics Core Console. This console can be used to protect, unprotect, update, and view your Anti-Executable installed workstations. More detail on Faronics Core Console can be found in the users gui...
In most cases Faronics Core can be installed with little effort by systems administrators, however there are some concerns that may need to be addressed in customer environments. Firewalls If a firewall exists between the workstations and the Core Server ...
WINSelect supports the 32- and 64-bit editions of the following operating systems; * Windows XP SP3 * Windows Vista * Windows 7 * Windows 8 / Windows 8.1
There are no backdoor passwords to Anti-Executable. For further information please submit a ticket via the support portal or via email to support@faronics.com.
Yes, the console can display a selected student’s screen on the teacher’s machine in a full screen mode. The teacher cannot control the machine, only observe and cannot view multiple student’s screens when the one screen is enlarged.
250 computers. If you have more than 250 computers, you can assign the rest of the computers to a different channel using another console which will listen on that same new channel.
Yes you can, in the thumbnail view, this option shows an icon in the upper right hand corner that represents the Web site the student visited last.
A Managed workstation is a computer that has the Faronics Core Agent installed and is reporting its status to the Faronics Core database and can be controlled by the Faronics Core Console. A Discovered workstation is a computer that is either detecte...
Power Save provides the ability to override the Windows operating system power options to avoid conflicting power policies. This option if useful for environments in which centralized control of workstation energy management is desired. Power Save Mac req...
Faronics Core is a management platform designed to provide administrators the ability to control their Faronics products from a single interface. It saves administrators effort and time in deploying Faronics products to thousands of workstations regardles...
One or more methods can be employed to enable/disable (Freeze/Thaw) Deep Freeze depending on the version being used. A) Locally at the workstation (Deep Freeze Standard and Enterprise): The following steps can be used to disable (Thaw) Deep Freeze: Hold ...
The process varies depending on what edition of Deep Freeze is installed. Deep Freeze Standard: Enter a valid License Key into the Status tab: Press CTRL-ALT-SHIFT-F6 to open the login window. Enter your password and click OK. On the Status tab click on ...
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