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Performance issues in Deep Freeze Cloud resolved.
Posted by Adam Zilliax on 30 April 2015 06:41 AM

Our development teams and operations teams have isolated and resolved the causes of the performance issues that had been reported in Deep Freeze Cloud in the previous few days.


Our operations team is continuing to monitor the situation and has further improvements that will be implemented to further improve performance. To implement these changes we have to restart some portions of the cloud services and as such customers may see short periods of interruption no longer than 5 min in duration.


We want to thank our customers for their patience while we worked through this issue. If you have any questions or concerns please feel free to reach out to us via email to or call us at 800-943-6422 x 1.





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Performance issues with Deep Freeze Cloud
Posted by Adam Zilliax on 28 April 2015 02:06 AM

*UPDATE* Our enginering team has informed us that the performance issues are resolved, while we will still be performing some performance tuning over the next few days access to the Deep Freeze Cloud should now be restored.


Good morning, currently we are experiencing some performance issues with our Deep Freeze cloud service. This issue is being investigated by our engineering teams and we are working to resolve the issue as quickly as possible without disrupting access to the services.

If you are experiencing issues accessing the cloud interface or having problems performing tasks please contact the support team via email ( or by phone (800-943-6422 x1) and they will be happy to log a ticket and provide assistance where possible.

Thank you for your patience while we work to resolve these issues.


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Deep Freeze 8.22 released.
Posted by Adam Zilliax on 01 April 2015 11:20 PM

Faronics has released a hotfix that addresses some important issues for Deep Freeze Enterprise customers:

  •          Issue where Deep Freeze workstations were randomly displayed as offline when the service terminated unexpectedly.
  •          Resolved an issue where Deep Freeze Console gave wrong status of Anti-Virus when the computers were powered off.
  •          Duplicate computers displaying for the Computers and Deep Freeze On Demand pages in Deep Freeze Cloud

Full release notes can be found here:

This is a recommended update for all customers running Deep Freeze Enterprise. If you require assistance in getting the update deployed please feel free to reach out to us at 800-943-6422 x 1 to speak to a member of the support team.

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Connectivity issues with Deep Freeze Cloud - Update Now Resolved.
Posted by Adam Zilliax on 24 January 2015 12:17 AM

At this time we are experiencing some issues with the Deep Freeze Cloud Service. Our operations team is working to resolve this issue and we will post a update as soon as they update us on the status of the issue.


Update 9:18am (Pacific Time): Our team is still working through the issues however the site is operational, there may be intermittent interruptions while some of the site components are being worked on but we are trying to minimize the need for downtime while resolving this issue.


Update: 11:17am (Pacific Time): The issue has been resovled and normal operations should be restored, if you notice any issues please contact for help.


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Deep Freeze Mac 5.91 Released
Posted by Adam Zilliax on 31 December 2014 12:40 AM

Faronics is happy to announce the release of Deep Freeze Mac 5.91. This release is a maintenance release and introduces a fix for customers who have been seeing problems with workstations bound to an Active Directory domain not retaining the domain binding.

The updated version can be downloaded both from and from our Faronics Labs customer portal. Release notes for this version can be found here;

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