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Jun
26
Faronics Offices - Reduced Staff & Early Close
Posted by Adam Zilliax on 26 June 2015 11:19 PM

The Faronics offices will be running reduced staff on July 1st in recognition of the Canada Day holiday, and on July 3rd will be closing by 4:00pm Pacific Time in recognition of Independence Day in the US and to handle some network maintenance. During this time the Faronics office will be offline, however our Deep Freeze Cloud services will not be affected.

 

 


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Jun
26
Faronics Software & Windows 10
Posted by Adam Zilliax on 26 June 2015 06:26 AM

We have had a number of people asking us about our plans for supporting Windows 10 when it’s released, mainly concerned that we will have a version that will support Windows 10 in time for the launch on July 29th.

At this time we are doing QA checks and bug fixes on the previews that have been released however until we get the final copy of Windows 10 (commonly called the RTM version) we cannot be sure that there are not last second changes that may impact our software. As such we are not providing a firm release date at this time.

If Microsoft supplies its partners with the RTM version of Windows 10 ahead of the July 29th launch we will be getting that into the lab and working with that as soon as we can. The results of that testing will determine if we have any outstanding issues that need to be resolved or if we are good to release, but we can’t really start until we get the RTM version of the software.

For customers who have a valid maintenance agreement with us you will be able to download the updated version of any of your licensed products through our Faronics Labs portal once we get the updated build posted. If your maintenance has lapsed you will need to put you in touch with a member of our team to discuss options to renew that maintenance agreement and get access to the update when it’s released.


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Jun
16
Deep Freeze 8.23 Released
Posted by Adam Zilliax on 16 June 2015 06:33 AM

Faronics is happy to announce the release of Deep Freeze 8.23. This build is a bugfix release focused on resolving issues with machines running Windows Updates.

This build incorporates a number of changes to assist in ensuring that updates are installed correctly including;

  • An option to delay rebooting into a frozen state when Windows Updates are pending, regardless of if we are running them.
  • Blocking the installation of Deep Freeze if we detect that Windows Updates are pending and require a reboot to complete.

Further details on the changes that we have made in this build can be found here:

http://www.faronics.com/news/blog/welcome-to-the-smarter-windows-updates-with-deep-freeze/

As well the release notes for the software are posted here:

http://www.faronics.com/document-library/document/deep-freeze-enterprise-release-notes/

As always if there's anything that we can assist you with further please feel free to give us a call and we will be more than happy to assist.


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Apr
30
Performance issues in Deep Freeze Cloud resolved.
Posted by Adam Zilliax on 30 April 2015 06:41 AM

Our development teams and operations teams have isolated and resolved the causes of the performance issues that had been reported in Deep Freeze Cloud in the previous few days.

 

Our operations team is continuing to monitor the situation and has further improvements that will be implemented to further improve performance. To implement these changes we have to restart some portions of the cloud services and as such customers may see short periods of interruption no longer than 5 min in duration.

 

We want to thank our customers for their patience while we worked through this issue. If you have any questions or concerns please feel free to reach out to us via email to support@faronics.com or call us at 800-943-6422 x 1.

 

 

 

 


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Apr
28
Performance issues with Deep Freeze Cloud
Posted by Adam Zilliax on 28 April 2015 02:06 AM

*UPDATE* Our enginering team has informed us that the performance issues are resolved, while we will still be performing some performance tuning over the next few days access to the Deep Freeze Cloud should now be restored.

 

Good morning, currently we are experiencing some performance issues with our Deep Freeze cloud service. This issue is being investigated by our engineering teams and we are working to resolve the issue as quickly as possible without disrupting access to the services.

If you are experiencing issues accessing the cloud interface or having problems performing tasks please contact the support team via email (support@faronics.com) or by phone (800-943-6422 x1) and they will be happy to log a ticket and provide assistance where possible.

Thank you for your patience while we work to resolve these issues.

 


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