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Sep
23
Faronics Products and the Windows 10 Anniversary Update
Posted by Adam Zilliax on 23 September 2016 08:25 PM

This document details the current reported issues with Faronics Products running on Windows 10 Anniversary edition.

Deep Freeze

Faronics is currently working on v8.34 hotfix to address the following issues we found in Deep Freeze when upgrading to the Windows 10 Anniversary Update.

  1. Random BSOD

In some instances, customers may experience periodic BSOD issues. The Windows 10 Anniversary update introduced additional drivers into the system that can interfere with the ability of our drivers to properly respond to some requests to our Storage Spaces or ThawSpaces.

Workaround:

If you are already experiencing this issue, change the load order for some drivers on the system. See this KB.

If you have yet to experience this issue, uninstall Deep Freeze prior to performing the upgrade to the Anniversary edition of Windows 10 and then reinstall on client machines running the Anniversary edition.

  1. Recovery Screen

Some system settings set by Deep Freeze are reverted during the Anniversary Update. This results in a recovery screen on system startup.

Workaround:

If you are already experiencing this issue, run the following command: bcdedit /set {default} bootmenupolicy legacy

If you have yet to experience this issue, uninstall Deep Freeze prior to performing the upgrade to the Anniversary edition of Windows 10 and then reinstall on client machines running the Anniversary edition.

  1. Windows Updates Fails for Some Cumulative Updates

Recent Windows updates provided by Microsoft may require more space as they are Cumulative Updates that require a larger caching space than the 5GB that Deep Freeze currently allocates. This leads to a failure of the Deep Freeze Windows Update task. Version 8.34 will allocate a 10GB cache to address this situation.

Workaround:

Temporarily disable Windows Update caching in order to successfully complete the Windows Update Task. 

  1. Random Windows Updates

Deep Freeze used to be able to prevent automatic Windows Updates that were outside of the Deep Freeze Windows Update Task. However, the Anniversary release no longer respects those system settings and forces an update, even on Frozen computer.

  1. Reboot Delays from Workstation Interface

We have seen random delays in restarts when they are initiated locally from the Deep Freeze workstation interface.

 

Anti-Executable 

Faronics will be addressing this issue shortly. Installation of the Anniversary Update on machines running Anti-Executable can result in workstations being unable to be accessed (no keyboard or mouse input) once the upgrade process is complete.

In the event you experience this issue, you should be able to access the system via remote access tools to remove Ant-Executable from the system to restore access.

Workaround:

Uninstalled Anti-Executable prior to performing the upgrade to the Anniversary edition of Windows 10. Anti-Executable can then be reinstalled on client machines running the Anniversary edition.

WINSelect

Faronics will be addressing this issue shortly. WINSelect is becoming disabled when the Anniversary Update is installed. The service will not start properly.

Workaround:

Uninstalled WINSelect prior to performing the upgrade to the Anniversary edition of Windows 10. WINSelect can then be reinstalled on client machines running the Anniversary edition.


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Sep
21
Deep Freeze Mac 6.10 Released
Posted by Adam Zilliax on 21 September 2016 01:09 PM

Faronics is happy to announce the release of Deep Freeze Mac 6.10 Build 1106.

This release adds support for macOS Sierra (10.12) and addresses a few issues as listed in our release notes linked below;

http://www.faronics.com/document-library/document/deep-freeze-mac-release-notes/

Customers can download the updated version of the software from the Faronics Website or through your Faronics Labs or Customer Centre account.


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Sep
12
Faronics Anti-Executable and upgrading to Windows 10 Anniversary Edition
Posted by Adam Zilliax on 12 September 2016 02:03 PM

In testing Faronics has found that the installation of the Anniversary Update on machines running Anti-Executable can result in a workstations being unable to be accessed once the upgrade process is complete.

The upgrade process results in a number of key pieces of information that control the install of Anti-Executable not being properly preserved. In this case the most common outcome is that the workstation will no longer respond to keyboard or mouse input resulting in a computer that cannot be used.

Faronics Recommends that Anti-Executable be uninstalled prior to performing the upgrade to the Anniversary edition of Windows 10.

In the event that you have a workstation that has been upgraded you should be able to access the system via remote access tools to remove Ant-Executable from the system to restore access. Once access is restored Anti-Executable can be reinstalled on client machines running the Anniversary edition without issue.


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Sep
4
Faronics Offices Closed September 5, 2016
Posted by Adam Zilliax on 04 September 2016 07:47 PM

Faronics offices will be closed September 5, 2016 in observance of the Labor Day holiday in the USA and Canada.

We will re-open on September 6, 2016.


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Aug
29
Activation Issues - Resolved
Posted by Adam Zilliax on 29 August 2016 12:47 PM

Our development and operations teams have identified and resolved the activation issues that we where seeing earlier this morning. If you are still having issues with getting the products activated online please let us know and our support team will be happy to assist.

Thanks for your patience while we resolved this issue.


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