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Sep
18
Maintenance Scheduled for Saturday Oct 4 - Sunday Oct 5 2014
Posted by Adam Zilliax on 18 September 2014 03:55 AM

On Sunday October 4th starting at 4pm (Pacific Time) Faronics officess will be undergoing some maintinance work that will disrupt our electrical and phone connectivity. It is expected that this work will be completed by the start of our normal operating hours on Monday.

While this maintenance is occuring outside of our normal operating hours it will require that our phones be taken offline during this time so customers attempting to call in may not be able to access our IVR system or leave messages for staff members. In the event that you do need to contact us please reach out via email to one of the following addresses;

 

Technical Support issues - support@faronics.com 

Customer Service Related Issues - customerservice@faronics.com

Sales Related Inquiries - sales@faronics.com

 

 


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Sep
17
Problems with Symantec AV Detecting Deep Freeze
Posted by Adam Zilliax on 17 September 2014 12:23 AM

We have had a number of reports this morning that Symantec's family of AV software is flagging some of the components of Deep Freeze as being infected. This currently is being investigated and we have submitted clean copies of these files to Symantec for review. If you are able we reccomend pausing your Symantec updates until such time as a updated version of the defintions that does not flag our products is supplied.

While this won't be an issue if the system is frozen, if the files are quarintened while the computer is thawed this can cause a number of issues - if you are running into issues with the maintnance windows not ending or machines getting "stuck" while thawed please reach out to the support team at 800-943-6422 x1 and we will see what we can do to assist you with this issue.

 


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Sep
8
Phone issues affecting customers accessing support
Posted by Adam Zilliax on 08 September 2014 11:28 PM

Greetings, and a happy Monday to all.

 

Currently our phone system in the Faonics office is having a few issues meaning that if you call in for support and attempt to access the support queues through our menus you may not be connected. If you are calling in for support please enter in extension 2947 at the main menu and you should be able to connect to the team.

 

I appologize for the inconvinenece while we work to resolve this issue.

 

 


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Jul
31
Deep Freeze 8.12 Released
Posted by Adam Zilliax on 31 July 2014 03:23 AM

The Faronics team is happy to announce the availability of Deep Freeze Enterprise 8.12.

 This version includes a number of important bug fixes including one that addresses many cases where an error will appear indicating a “List index out of bounds” error in the Enterprise Console. Our full release notes can be found here:

http://www.faronics.com/document-library/document/deep-freeze-enterprise-release-notes

Customers with a valid maintenance package can download the updated version of the software from our Faronics Labs site or the Faronics website at www.faronics.com.

 


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Jul
26
OSX Yosemite Public Beta & Deep Freeze Support
Posted by Adam Zilliax on 26 July 2014 12:21 AM

As many of our customers are aware Apple has recently released a beta version of OS X Yosemite for public download and trial.

At this time the currently released versions of Deep Freeze do not yet support installation on OS X Yosemite and will block themselves from being installed to avoid issues on the system.

If you have Deep Freeze installed and then you subsequently upgrade to Yosemite with Deep Freeze is installed the Deep Freeze product will not properly function as it appears that the current beta of the demo converts the disks on the system into a Core Storage volume during the installation process. This results in Deep Freeze being unable to read its configuration file and will result in the Deep Freeze icon being replaced by a question mark in the menu bar.

Once we have a version of Deep Freeze that can support installation on OS X Yosemite notification will be posted on the support portal. 


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