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Oct
17
Deep Freeze Mac 6.2 Released
Posted by Adam Zilliax on 17 October 2017 09:28 PM
Faronics is happy to announce the release of Deep Freeze Mac 6.2.

This update introduces support for macOS High Sierra, however it only does so for systems running the HPFS+ file system on the boot volume.

We are working on providing support for APFS based volumes in a future release of Deep Freeze Mac. We will provide updates on this portal as updates become available, and if you would like to be informed of the release please reach out to the Support team (support@faronics.com) and let us know.

Additionally, changes to macOS require user consent to load kernel extensions, such as those used in Deep Freeze Mac. This is only required for machines that are not currently managed by an MDM solution.
More details on the Kernel Extensions can be found here;

https://support.apple.com/en-ca/HT208019

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Oct
16
Deep Freeze 8.5 Upgrades from older versions.
Posted by Adam Zilliax on 16 October 2017 01:49 PM
We have been made aware of a few instances where customers upgrading from older versions of Deep Freeze to the 8.5 release of the software can run into issues with the client system. These behaviours can appear as;
  • Loss of an existing ThawSpace on the client machine.
  • Problems with performing an offline activation on the client system.
  • Issues with retaining the event logs in the 8.5 release of the software.
While this error is very rare we are recommending that customers avoid the upgrade feature in the Enterprise Console for the time being and update the software by performing an uninstall (leaving the workstation seed) and a reinstall of the 8.5 release from the enterprise console.

If you require assistance in performing this update please reach out to the support team and we will be happy to assist you further. We are planning on releasing an updated build to resolve this issue shortly and will update this document when the update is live on our Faronics Labs / Customer Center portals.

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Sep
25
Deep Freeze 8.5 - Released
Posted by Adam Zilliax on 25 September 2017 08:39 AM
We are happy to announce the release of Deep Freeze Enterprise 8.50. This update is live on our sites and can be downloaded through Faronics Labs (for customers in North America), or Faronics Customer Centre (For our international customers).

This update contains a number of fixes of notes and we reccomend that all customers install the update. Full release notes can be found listed here;

http://www.faronics.com/document-library/document/deep-freeze-enterprise-release-notes/

And as always please feel free to reach out to our support team (support@faronics.com) if you have any questions with the upgrade process or needed assistance in getting the update installed.
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Sep
21
Faronics Antivirus 4.12 released.
Posted by Adam Zilliax on 21 September 2017 07:25 AM
Faronics Antivirus 4.12 has been released and is now available for download from Faronics Labs and through the Deep Freeze Cloud. This version of Faronics Antivirus resolves an issue that can result in systems being unable to update virus definitions on client workstations.

An updated release for customers running Faronics Antivirus through the Deep Freeze Enterprise Console will be released at a later date.

Customers using Deep Freeze Cloud can update by selecting the option to Update Services through the Cloud Console, customers running the Faronics Core based version can download the updated plugin through our Faronics Labs portal (North American Customers), or through Faronics Customer Centre (International).
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Aug
14
Monday Aug 14th, 3:42PM Pacific Time.

We have just been made aware of a service disruption affecting Deep Freeze Cloud impacting a number of our customers. Our operations team is investigating the issue and working to resolve the problems and restore services as quickly as possible.

As more information becomes available we will post updates here with regards to the restoration of service.

Update Monday Aug 14th, 3:54pm - Service has been restored. If you are continuing to have any issues please reach out to the support team for assistance.
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