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Mar
27
Faronics Update Services offline this weekend.
Posted by Adam Zilliax on 27 March 2014 05:46 AM

Due to some maintinance work the services that our products use to check for updates will be offline this weekend, you may see errors or odd results when checking for updates from the products but no impact to the software installed on your workstations will happen.

We expect that this maintinance should be complete by the start of business Monday March 31st and the reporting will then show proper results again.


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Mar
12
Windows XP Support for Faronics Products
Posted by Adam Zilliax on 12 March 2014 12:02 AM

A document detailing our current plans to support Windows XP has been posted here:

http://www.faronics.com/windows-xp-end-of-support/

As more information develops keep a eye on this page for updates.


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Feb
27
Faronics Insight 7,7,4 Now available.
Posted by Adam Zilliax on 27 February 2014 03:37 AM

Insight 7.7.4 is now available from Faronics Labs for download.

This version includes the following enhancements:

  • Support for Windows 8.1 tablets with touchscreen interface (supports Blank Screen, Limit Web, Remote Control, Show Screen etc).
  • Support for scaling settings when either Teacher or Student is on a tablet (supports Show Teacher/Student with font scaling 150% scaling).

As some of our customers have found there is an issue that was present in previous versions of the Insight product that prevented us from being able to block web browsing with Chrome. This release was tested extensively on Google Chrome version 32 and the issues where confirmed as resolved at that time, however in the last few days however we have seen an updated release of Google Chrome (Version 33) that once again breaks the ability of Insight to control web browsing in Chrome.

Our developers are continuing to look into this issue and will provide an update once we have more information. If you would like to be kept up to date with the status of this issue please contact the support team and we will open a ticket to keep you up to date as the situation develops.

 


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Feb
19
New releases with Windows 8.1 Support
Posted by Adam Zilliax on 19 February 2014 07:57 AM

We are happy to announce that we have updated releases of the following Faronics Products that now provide support for Windows 8.1

  • Faronics Core Console (Version 3.80)
  • Faronics Antivirus (Version 3.40)
  • Faronics Power Save (Version 4.60)
  • Faronics WINSelect (Version 7.60)
  • Faronics Anti-Executable (Version 5.30)

A number of customer issues have been resolved and are documented in the links below; we recommend that customers update Faronics Core to the latest version as there are a number of under the hood improvements to stability and performance in this build of Core Console / Core Server.

The updated products and License keys can be downloaded using your Faronics Labs account, or if you are looking for our trial versions through http://www.faronics.com

 

Release Notes can be found here:

Faronics Core

http://www.faronics.com/document-library/document/faronics-core-release-notes/

 

Faronics Antivirus

http://www.faronics.com/document-library/document/anti-virus-enterprise-release-notes/

 

Faronics Power Save

http://www.faronics.com/document-library/document/power-save-release-notes/

 

Faronics WINSelect

http://www.faronics.com/document-library/document/winselect-enterprise-release-notes/

 

Faronics Anti-Executable

http://www.faronics.com/document-library/document/anti-executable-enterprise-release-notes-3/

 

As always if you have questions or need assistance with the update the support team can be reached at 800-943-6422 (+1 604-637-8333 international) or through email to support@faronics.com.

 


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Feb
8
Activation problems resolved.
Posted by Adam Zilliax on 08 February 2014 02:03 AM

Our IT team has been able to resolve the issues that where preventing activation of Deep Freeze.

 

Customers should now be able to activate products online without problem.

 

Thanks for your patience while we resolved this issue.

 

Regards,

 

Adam Zilliax

Manager,Technical Support


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