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Oct
28
Deep Freeze Support for Yosemite (OS X 10.10)
Posted by Adam Zilliax on 28 October 2014 05:52 AM

Faronics is happy to announce that Deep Freeze Mac officially supports Yosemite (OS X 10.10). It is now available from all the usual locations (including through Deep Freeze Cloud).

 

There are a few known issues that customers who are migrating to Yosenmite should be aware of, they are documented in the link below;

http://www.faronics.com/document-library/document/deep-freeze-mac-release-notes/


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Sep
29
Faronics Cloud - Maintenance Mon Sept 29, 2014 10:00PM-2:00AM (Pacific Time)
Posted by Adam Zilliax on 29 September 2014 12:00 PM

On Monday Sept 29th Deep Freeze Cloud services will be offline for a short period of time for scheduled maintenance on the service. We expect this will be quite short but customers should expect disruptions from between 10:00pm September 29 until 2:00am September 30th (Pacific Time).


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Sep
18
Maintenance Scheduled for Saturday Oct 4 - Sunday Oct 5 2014
Posted by Adam Zilliax on 18 September 2014 03:55 AM

On Sunday October 4th starting at 4pm (Pacific Time) Faronics officess will be undergoing some maintinance work that will disrupt our electrical and phone connectivity. It is expected that this work will be completed by the start of our normal operating hours on Monday.

While this maintenance is occuring outside of our normal operating hours it will require that our phones be taken offline during this time so customers attempting to call in may not be able to access our IVR system or leave messages for staff members. In the event that you do need to contact us please reach out via email to one of the following addresses;

 

Technical Support issues - support@faronics.com 

Customer Service Related Issues - customerservice@faronics.com

Sales Related Inquiries - sales@faronics.com

 

 


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Sep
17
Problems with Symantec AV Detecting Deep Freeze
Posted by Adam Zilliax on 17 September 2014 12:23 AM

We have had a number of reports this morning that Symantec's family of AV software is flagging some of the components of Deep Freeze as being infected. This currently is being investigated and we have submitted clean copies of these files to Symantec for review. If you are able we reccomend pausing your Symantec updates until such time as a updated version of the defintions that does not flag our products is supplied.

While this won't be an issue if the system is frozen, if the files are quarintened while the computer is thawed this can cause a number of issues - if you are running into issues with the maintnance windows not ending or machines getting "stuck" while thawed please reach out to the support team at 800-943-6422 x1 and we will see what we can do to assist you with this issue.

 


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Sep
8
Phone issues affecting customers accessing support
Posted by Adam Zilliax on 08 September 2014 11:28 PM

Greetings, and a happy Monday to all.

 

Currently our phone system in the Faonics office is having a few issues meaning that if you call in for support and attempt to access the support queues through our menus you may not be connected. If you are calling in for support please enter in extension 2947 at the main menu and you should be able to connect to the team.

 

I appologize for the inconvinenece while we work to resolve this issue.

 

 


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