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Insight 7.81 Released
Posted by Adam Zilliax on 10 July 2015 04:41 AM

Faronics is happy to announce the release of Insight 7.81. 

This is a bug-fix release that addresses a number of issues;

  • Resolved an issue where Chromebook Students stop connecting to the Insight Connection Server and stop showing up to the Teacher.
  • Resolved an issue where the Mac Students were not responding or had a black screen. (This is the issue where Mac Student daemon hangs.
  • Removed Microsoft .NET Framework warning message from appearing when using Dynamic Class Lists on the Windows Teacher as it no longer applies.
  • Resolved an issue that now allows for the Teacher to turn off “Automatically check for Insight updates” in configuration pane.
  • Added fixes for Insight Connection Service (ICS) where it crashed or was not responding.
  • Resolved an issue where the Insight Connection Server can get into a state where it will stop servicing all Students and Teachers and consume the server’s CPU.
  • Resolved issue of Teacher console crashing while trying to restore the Screen Feed view when there are no students.
  • Corrected problem where Student.exe interfered with GPO in registry.
  • Resolved several issues involving Chromebook Student and Web Limiting.
  • Resolved an issue on Chromebook where “Ask the teacher a question” was not captured on the Teacher Console.
  • Resolved an issue in the Show Teacher failure on Mac Teacher caused by Apple App Nap power saving feature.
  • Resolved issues in Chromebook Student to support ARM-based processors.
  • Enabled Chromebook Show Teacher option for right click on the Student thumbnail view.
  • Changed the Chromebook default behavior to save user preferences in the Cloud rather than on the device.
  • Resolved an issue so that Chromebook continues to Web Limit after wireless network is cycled.
  • Resolved an issue where Mac Teacher crashed when adding students to class list.
  • Resolved an issue where Mac Teacher crashed when showing Student info.
  • Resolved an issue with sorting on all columns of when browsing for Students in Class List.
  • Resolved an issue with Teacher crash during remote control while Student logging in.
  • Extended toggle type selection to all multi-select lists in the Teacher console.
  • Resolved an issue with VirtualBox interfering with Insight Student.
  • Resolved an issue where Mac daemon periodically crashes.
  • Resolved an issue with Yosemite (OS X 10.10) showing Student thumbnail.
  • Resolved an issue with Yosemite (OS X 10.10) multiple choice questions.
  • Resolved an issue with Teacher’s Assistant crashing when sending long (+150 character) message.
  • Resolved an issue with Web Helper to be more robust.
  • Resolved an issue where Mac had corrupt screen during Remote Control of multi-monitor machine.
  • Resolved an issue where Chromebook Students didn’t reconnect after stop/start of Insight Connection Service.
  • Resolved an issue where the Mac Student Chat window not closing after Teacher closes Chat.
  • Resolved a buffer overflow issue with Mac Student (TileEncoder).
  • Resolved a magnify option to stay deselected after application restart.
  • Fixed issue where a Student question will toggle off and on when the Student is Insight Connection Server connected.
  • Fixed the Login name for Chromebook to show the Google+ name of the authenticated user instead of the application configured Student Name.
  • Disabled [OK] in Chromebook Vote until a choice is made.
  • Addressed localization issue with Questions appearing in wrong language.
  • Resolved an issue where Chromebook Student should not prompt Student to upgrade to Google+.
  • Resolved an issue with Mac Teacher on Lion (OS X 10.7).
  • Resolved Mac Teacher issue with changing network settings if Insight Connection Server specified at install.
  • Resolved a Wake-On-LAN issue where list re-sorted unexpectedly changing sort criteria.
  • Added feature for Mac student to present a larger message box.
  • Resolved an issue where it was not possible view Insight student with dual monitor. (Case No: GOE-863-76548)
  • Resolved an issue where setting a student to mute and rebooting the teacher console results in a student machine that cannot be un-muted. (Case No: XET-441-14517/IUJ-159-75258)
  • Resolved an issue where there was a delay in refreshing thumbnails in Insight Tech Console. (Case No: OUG-377-90231).

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Faronics Offices - Reduced Staff & Early Close
Posted by Adam Zilliax on 26 June 2015 11:19 PM

The Faronics offices will be running reduced staff on July 1st in recognition of the Canada Day holiday, and on July 3rd will be closing by 4:00pm Pacific Time in recognition of Independence Day in the US and to handle some network maintenance. During this time the Faronics office will be offline, however our Deep Freeze Cloud services will not be affected.



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Faronics Software & Windows 10
Posted by Adam Zilliax on 26 June 2015 06:26 AM

We have had a number of people asking us about our plans for supporting Windows 10 when it’s released, mainly concerned that we will have a version that will support Windows 10 in time for the launch on July 29th.

At this time we are doing QA checks and bug fixes on the previews that have been released however until we get the final copy of Windows 10 (commonly called the RTM version) we cannot be sure that there are not last second changes that may impact our software. As such we are not providing a firm release date at this time.

If Microsoft supplies its partners with the RTM version of Windows 10 ahead of the July 29th launch we will be getting that into the lab and working with that as soon as we can. The results of that testing will determine if we have any outstanding issues that need to be resolved or if we are good to release, but we can’t really start until we get the RTM version of the software.

For customers who have a valid maintenance agreement with us you will be able to download the updated version of any of your licensed products through our Faronics Labs portal once we get the updated build posted. If your maintenance has lapsed you will need to put you in touch with a member of our team to discuss options to renew that maintenance agreement and get access to the update when it’s released.

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Deep Freeze 8.23 Released
Posted by Adam Zilliax on 16 June 2015 06:33 AM

Faronics is happy to announce the release of Deep Freeze 8.23. This build is a bugfix release focused on resolving issues with machines running Windows Updates.

This build incorporates a number of changes to assist in ensuring that updates are installed correctly including;

  • An option to delay rebooting into a frozen state when Windows Updates are pending, regardless of if we are running them.
  • Blocking the installation of Deep Freeze if we detect that Windows Updates are pending and require a reboot to complete.

Further details on the changes that we have made in this build can be found here:

As well the release notes for the software are posted here:

As always if there's anything that we can assist you with further please feel free to give us a call and we will be more than happy to assist.

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Performance issues in Deep Freeze Cloud resolved.
Posted by Adam Zilliax on 30 April 2015 06:41 AM

Our development teams and operations teams have isolated and resolved the causes of the performance issues that had been reported in Deep Freeze Cloud in the previous few days.


Our operations team is continuing to monitor the situation and has further improvements that will be implemented to further improve performance. To implement these changes we have to restart some portions of the cloud services and as such customers may see short periods of interruption no longer than 5 min in duration.


We want to thank our customers for their patience while we worked through this issue. If you have any questions or concerns please feel free to reach out to us via email to or call us at 800-943-6422 x 1.





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