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Apr
22
Launch of the International Customer Portal
Posted by Adam Zilliax on 22 April 2016 03:55 PM

We have recently migrated some of the systems that our international customers use to access software downloads and license keys as a step to enhance our customer experience.

Due to these changes you may see an email from us with the title "Welcome to Faronics International Customer Portal" from our international team (sales@faronics.com.sg).

If you have not received this email you can reach the customer service team that handles our international customers via email to customerservice@faronics.com.sg for further assistance. For international customers accessing the site you can do so using the URL below;

 

https://customer.faronics.com.sg

 

 


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Mar
7
Insight 7.81.2340.7810 Released
Posted by Adam Zilliax on 07 March 2016 04:26 PM

We are happy to announce the release of Insight 7.81.

This update includes a number of bugfixes as documented here;

http://www.faronics.com/document-library/document/insight-release-notes/

This includes a few customer reported issues as listed below;

 

  • Resolved an issue where improper characters being shown when remote controlling machines using Insight on a Swiss / French keyboard. (Case No: BQA-851-78987, YJE-970-75354)
  • Resolved an issue where Insight Teacher Console on OSX showing increased power consumption while minimized.(Case No: BVZ-545-65793)
  • Resolved an issue where Insight teacher crashing when loading a class list. (Case No: NQR-161-79970)

This update is now downloadable for all customers through the Faronics Labs portal.

 


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Jan
12
Deep Freeze 8.31 Released
Posted by Adam Zilliax on 12 January 2016 09:32 AM

Happy New Year!

Faronics is happy to announce the release of Deep Freeze 8.31.

This is a bug fix release addressing a few smaller issues documented here;

http://www.faronics.com/document-library/document/deep-freeze-enterprise-release-notes/

 


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Dec
24
Happy Holidays!
Posted by Adam Zilliax on 24 December 2015 10:01 AM

The Faronics Support team wants to take this opportunity to wish all our customers a happy holiday season.

Our offices will be closed on December 25th for the Christmas Day Holiday, we will return to the office on December 28th.

 

 


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Nov
10
Intteruptions in Deep Freeze Cloud Service
Posted by Adam Zilliax on 10 November 2015 11:06 AM

 

UPDATE - This issue has been resolved. However the team has identified some additional places that they are going to be checking into to make sure that this does not happen in the future, if you are seeing this again please contact support@faronics.com to log a ticket so that we can update the team looking into the problems.

 

Dear Customers,

We are currently working to resolve an issue in the Deep Freeze Cloud that is preventing some customers from installing various services using the Cloud Agent. Our developers are actively working on the issue and you may notice occasional interruptions in your access to our cloud services while they are working to resolve the problems.

Once we have updated information we will post an update here.

Thanks for your understanding while we work to address these issues.

 


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