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May
27
Update regarding Activation Issues
Posted by Adam Zilliax on 27 May 2016 03:24 PM

At this time we have restored the affected systems and the activation services are back online, we are continuing to monitor the situation for any issues in the system so if you have any issues with activating please drop us a note to support@faronics.com so that we can look into the matter further.

 


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May
27
Issues with Online Activation
Posted by Adam Zilliax on 27 May 2016 09:51 AM

We are currently experiencing issues with some internal systems that handle product activation for our Deep Freeze product. Our team is working on resolving these issues but for the time being you may notice issues with performing product activations.

The support team can activate your product manually, and if you require immediate assistance in getting an activation request processed please contact the support team at 800-943-6422 x 1 for help.

 

We apologize for any inconvenience and will provide a update once the activation service is online.

 

 


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May
16
Deep Freeze Standard 8.31 is now available.
Posted by Adam Zilliax on 16 May 2016 12:30 PM

We are pleased to announce the availability of Deep Freeze Standard 8.31. This update fixes an install issue that was happening on Windows 10 systems after the last round of Windows Updates.

The update can be downloaded from Faronics Labs (For North American customers) or from Faronics Customer Centre (for our international customers).

 

Release notes for this update can be found here;

 

 

 http://www.faronics.com/document-library/document/deep-freeze-standard-release-notes/


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May
3
Deep Freeze 8.32 released.
Posted by Adam Zilliax on 03 May 2016 09:38 AM

We are happy to announce the release of Deep Freeze Enterprise 8.32

This issue introduces a few new features and resolves a few key bugs including;

 

  • Service Crash – Resolved an issue where Deep Freeze was not exiting Maintenance Mode correctly that sometimes left computers in a Thawed state or caused Deep Freeze Service to crash.
  • Proxy – Customers using proxies had issues with activating Deep Freeze workstations which we can now handle via the Enterprise Console (see feature above). 

Detailed release notes can be found here;

http://www.faronics.com/document-library/document/deep-freeze-enterprise-release-notes/

 

The update can be downloaded using your Faronics Labs account, or your Faronics Customer Center account for our international customers.


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Apr
22
Launch of the International Customer Portal
Posted by Adam Zilliax on 22 April 2016 03:55 PM

We have recently migrated some of the systems that our international customers use to access software downloads and license keys as a step to enhance our customer experience.

Due to these changes you may see an email from us with the title "Welcome to Faronics International Customer Portal" from our international team (sales@faronics.com.sg).

If you have not received this email you can reach the customer service team that handles our international customers via email to customerservice@faronics.com.sg for further assistance. For international customers accessing the site you can do so using the URL below;

 

https://customer.faronics.com.sg

 

 


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