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UPDATE : FRIDAY MARCH 16, 2018 @ 3:30PM Pacific Time

Our Developers have pushed some additional fixes to the cloud that should resolve the rest of the machines having this issue. The fix may take up to 12 hrs for a machine to pick up the change and reboot out of the maintenance mode. Machines may require a manual reboot back into a frozen state to fully resolve this issue.

If you have machines that need to be recovered immediately we have pushed a updated patch for this issue that can be run manually on the systems affected using any remote control utility, or any utility that can push a file and execute it on a remote machine. This includes the Push and Launch function of the Deep Freeze Enterprise Console. This utility can be downloaded here;

If you need further assistance please feel free to reach out to us regarding this issue.


UPDATE : FRIDAY MARCH 16, 2018 @ 1:55PM Pacific Time

Our developers are continuing to review this issue and to investigate some additional reports that where not resolved with the initial fix. We will continue to update the status here as more infromaton is provided. Again if you are having any issues please reach out to to update us on the status of your issue.


UPDATE : FRIDAY MARCH 16, 2018 @ 12:48PM Pacific Time

Our developers have pushed a updated file to our Cloud Services to address this issue, rebooting your computer(s) should end the maintenance tasks that are stuck. Machines may need to be set to a Frozen State through an additional reboot to return the machine to to the protected state.

Again, if you are still having issues please give the support team a shout to let us know at


We have been made aware of some customers experiencing problems where machines are not exiting the Deep Freeze Cloud Maintenance tasks. 

Our developers are looking into the data collected by our customers and will be providing further updates shortly. If you are seeing this issue please reach out and contact the Faronics support team so that we can open up a support ticket to track this issue and reach out directly once the issue is resolved. The team can be reached at
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Over the last several days we have been made aware of situations where customers are seeing our Antivirus Software reporting alerts from the Trojan.Inject.BED being detected on some systems running Faronics Antivirus. This is occurring due to a false positive that was occurring during memory scanning while specific common Windows applications where in use (PowerPoint and Excel being two examples) on Windows 10 systems.

In cases where false positive has occurred no files where quarantined and no disruptive action would have been taken on the system as a result of this false positive.

Updated definition files have been pushed to our update servers to address this issue at this time. We recommend that all customers update to the latest version of the definition files for Faronics Antivirus to avoid these false positives moving forward.
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Updated - January 8, 2017 - Faronics has released a patch utility that can be used to apply this registry key using the remote launch functions of both Faronics Core and the Deep Freeze Enterprise Console. Details are here. Additionally we will begin rolling this change out to our cloud based customers automatically over the course of January 9th, meaning that cloud customers should not have any need to apply this patch manually.

On January 3 Microsoft released a security patch to help mitigate the Meltdown and Spectre vulnerabilities disclosed by a number of researchers. As part of these updates a requirement was introduced that requires antivirus vendors to validate their products against the patch before the patch will properly install on workstations.

Our QA team has been working to validate the patch and at this time we can confirm that there is no issue with the January 3rd patches to mitigate Meltdown and Specter and the latest releases of our Antivirus product. Customers needing to install the January 3rd update can at this time manually set the following registry key to allow the installation of this update;

Key = "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat"

This can be manually configured or added using the .REG key located here;

Our developers are currently investigating to see if there are other ways that we can further automate this process and we will provide updates here as that information is made available. If you are in need of further assistance please reach out to the Faroncis support team for further help.

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Faronics Offices - Holiday Hours
Posted by Adam Zilliax on 23 December 2017 10:54 PM
The Faronics offices will be closed on December 25th in observance of the Christmas holiday.  As well as on January 1st, in observance of New Years Day.

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Faronics Antivirus 4.13 Released
Posted by Adam Zilliax on 15 December 2017 01:33 PM
Faronics is happy to announce the release of Faronics Antivirus 4.13. This release fixes a couple of customer facing issues listed below;
  • 22203 Resolved an issue where a locally disabled Firewall gets enabled automatically after around 15 minutes of workstation reboot.
  • 22214 Resolved an issue where Active Protection disabled from policy gets enabled on workstation from Windows Security Center notification alert.
  • 22694 Resolved an issue where the user was unable to update 32-bit definitions on Core server. (Case No: YGH-153-55361)
  • 19981 Resolved an issue where the user was unable to white-list files due to THREATID missing under exceptions. (Case No: ACK-792-66923)
This update is now available for Faronics Core and can be downloaded from our customers Faronics Labs or Faronics Customer Center account.
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